Policies & Rules
Updated August 1, 2025
Auto-Enrollment / Session Registration:
Important Session Information:
All sessions run on a 6–8 week basis, depending on the season.
If your child is currently enrolled, they will automatically be enrolled in the next session on the posted auto-enrollment date.
Tuition for the next session will be charged one week prior to the start of the new session.
No refunds are given once tuition has been charged.
Families joining mid-session will be pro-rated for the missed classes.
Please ensure your email address is up-to-date in your Parent Portal so you receive all reminders.
You can find the full list of Session Dates and Auto-Enrollment Dates on our website. 2025-2026 Rec Session Schedule
To Cancel Your Auto-Enrollment:
You MUST email us at office@northshoregymnastics.com at least 1 day prior to the auto-enrollment date.
Phone calls or verbal cancellations will NOT be accepted—you must cancel in writing via email.
Late Cancellation Request:
If you request a cancellation after the cancellation deadline but before the session begins, we’ll credit 50% of the tuition to your account for future use.
This MUST be in writing via email at office@northshoregymnastics.com
Cancellation Request After Session Begins:
If you cancel after the session starts, no credit or refund will be issued.
Open-Enrollment:
Open Enrollment for the next session opens 6 days prior to the session start date.
Families not currently enrolled must wait until the Open Enrollment date to register.
Visit our website for a full list of upcoming Open Enrollment Dates. 2025-2026 Rec Sessions
Refund & Credit Policy
We DO NOT offer refunds.
If you notify us after auto-enrollment has been charged, we will issue a 50% credit to your account for future use.
If you notify us after the first day of the session, no credit will be issued as your spot has already been reserved.
Gym closures due to inclement weather will result in a non-expiring gym token for a future class.
All credits on account will expire one year from the date they are issued if unused.
Camp Cancellation Policy
To cancel a camp registration, you must notify us in writing via email at office@northshoregymnastics.com at least 7 days prior to the camp start date. We will credit your account for the full amount, which you may use toward a future class, session, or camp.
Cancellations made less than 7 days before camp will not be refunded or credited, as staff and materials have already been scheduled for your child’s attendance.
Camp closures due to inclement weather will result in a credit to your account.
Make Up Policy
Make-Up Token Policy – Recreational Classes
At NGC, we understand that life happens—illness, schedule conflicts, or other obligations may occasionally prevent your child from attending class. To help accommodate, we offer one (1) Make-Up Token per session, based on availability.
How It Works:
A Make-Up Token is automatically issued when a class is missed.
Tokens are valid for 45 days from the date of issue. After that, they expire and cannot be used.
Make-Up Tokens can be used to schedule a class of the same or similar type, space permitting.
How to Use Your Token:
Option 1: Log in to the Parent Portal and click on the "My Account" tab to request a Make-Up Class.
Option 2: Alternatively, you may email the front office and we will assist in scheduling your make-up.
When you request to be added to a class, you MUST request 24 hours in advance of the class so we are able to accommodate scheduling.
Make-Up Classes may only be scheduled within 7 days of the desired class due to limited space.
Once a Make-Up Class is scheduled and the class time has passed, the token is considered used and cannot be rescheduled.
Important Notes:
Make-Up Tokens cannot be used for:
Pre-Team
Xcel
Developmental Levels
Previously scheduled Make-Up Classes
No credits, refunds, or prorates will be issued for missed classes or expired Make-Up Tokens. No exceptions.
Bonus!!
Make-Up Tokens may also be used for Open Gym sessions.
If you have any questions or need assistance, please contact the front office. We’re happy to help!
Additional Info & Rules
Gym Floor Policies
To ensure the safety of all students, coaches, and guests, the following rules must be followed at all times:
Gym Floor Access
Only actively enrolled participants are allowed on the gym floor.
Children and parents not currently enrolled in a class may not enter the gym floor.
Exception: Parent-Tot classes allow one adult per enrolled child on the floor.
Students may only be on the floor during their scheduled class time — no early warm-ups, free play, or lingering after class.
Footwear & Attire
Shoes must be removed before entering the gym floor.
Only bare feet or gymnastics-approved footwear are permitted.
Long hair must be tied back and secured away from the face.
No jewelry should be worn during any class for safety reasons.
Behavior Expectations
No running, roughhousing, or unauthorized use of equipment.
Students must wait for instructor guidance and follow all coach instructions.
No gum, snacks, or food on the gym floor.
Water bottles are allowed and hydration is encouraged. Stations are available.
Observing Classes
Parents and spectators must stay in the designated viewing areas only.
Indoor viewing is available from the upstairs mezzanine (access via the right-side staircase and hallway).
Weather permitting, the garage doors will be open for outdoor viewing.
No parents are allowed on the gym floor unless participating in a Parent-Tot class.
Please do not block doorways or enter the gym floor unless invited by a coach.
Additional Policies
If your child has any restrictions that may affect participation, please notify the instructor before class.
We appreciate your cooperation in keeping our athletes safe and our facility running smoothly. Repeated violations of these rules may result in removal from the facility.
Program Information
Discounts:
10% sibling discount applied to the lesser of the two tuitions.
10% multi-class discount available for students enrolled in multiple classes.