Policies & Rules

Updated June 8, 2026

Billing & Cancellation Policy:

ALL ENROLLMENTS RUN ON A ROLLING AUTO PAY

By enrolling at Northshore Gymnastics Center (DBA: PNW Athletics LLC), you acknowledge and agree to the following Auto Billing and Cancellation Terms:

Billing Authorization:

  • I understand that my credit card will be charged for tuition at the time of registration and according to the published billing schedule. By agreeing to these terms, I am enrolling in autopay.

  • Disputing a charge with your financial institution constitutes a breach of contract and may result in penalties, additional fees, collection activity, legal action, and/or termination of current and future services.

Auto‑Enrollment / Session Registration:

  • All sessions run on a Month‑to‑Month basis.

  • Auto‑Enrollment charges occur on the Third Sunday of each month.

  • If your child is currently enrolled, they will automatically be enrolled in the next session in the same class, day, and time.

  • Families joining mid‑session will be pro‑rated for missed classes.

  • Please ensure your email address is up‑to‑date in your Parent Portal so you receive all reminders and notifications.

To Cancel Your Auto‑Enrollment:

  • You must email us at office@northshoregymnastics.comat least 1 day prior to the scheduled auto‑enrollment date.

  • Phone calls or verbal cancellations will not be accepted. All cancellations must be submitted in writing via email.

Late Cancellation Requests:

If you request cancellation after the cancellation deadline but before the session begins:

  • A 50% credit of the tuition charged will be issued to your account for future use.

  • Cancellation must be submitted in writing via email to office@northshoregymnastics.com

Cancellation After the Session Begins:

  • If you cancel after the session has started, no credit or refund will be issued, as your child’s spot has already been reserved.

Refund & Credit Policy:

  • We do not offer refunds.

  • If you notify us after auto‑enrollment has been charged, we will issue a 50% credit to your account for future use.

  • If you notify us after the first day of the session, no credit will be issued, as your child’s spot has already been reserved.

  • Gym closures due to inclement weather and/or power issues will result in a non‑expiring gym token for a future class.

  • All credits on account expire one year from the date they are issued if unused.

Camp Cancellation Policy:

  • To cancel a camp registration, you must notify us in writing via email at office@northshoregymnastics.com at least 7 days prior to the camp start date.

    • You will receive a full credit on your account, which may be used toward a future camp.

  • Cancellations made less than 7 days before camp will not be refunded or credited, as staff and materials have already been scheduled for your child’s attendance.

  • Camp closures due to inclement weather will result in a credit to your account.

Make Up Policy:

Make-Up Token Policy – Recreational Classes

At NGC, we understand that life happens—illness, schedule conflicts, or other obligations may occasionally prevent your child from attending class. To help support your family’s needs, each student receives one (1) Make‑Up Token per session.

How It Works:

  • A Make‑Up Token is automatically issued when the first class of a session is missed.

    • Additional missed classes within the same session/month will not generate additional tokens.

  • Tokens are valid for 30 days from the date of issue. After 30 days, they expire and cannot be used.

  • Make‑Up Tokens may be used to schedule a class of the same or similar type (length/price), space permitting. Availability is not guaranteed.

    • Tokens may also be used for Open Gym.

  • Tokens must be used while the athlete is actively enrolled in classes at NGC.

How to Use Your Token:

  • Email the front office, and we will assist in scheduling your make‑up.

  • Make‑Up Classes may only be scheduled within 7 days of the desired class date due to limited space.

  • Once a Make‑Up Class is scheduled and the class time has passed, the token is considered used and cannot be rescheduled.

Important Notes:

Make‑Up Tokens cannot be used for:

  • Advanced Preschool

  • Pre‑Team

  • Xcel

  • Developmental Levels

  • Previously scheduled Make‑Up Classes

Please note: No credits, refunds, or prorates will be issued for missed classes or expired Make‑Up Tokens. No exceptions.

Additional Info & Rules

Gym Floor Policies

To ensure the safety of all students, coaches, and guests, the following rules must be followed at all times:

Gym Floor Access

  • Only actively enrolled participants are allowed on the gym floor.

  • Children and parents not currently enrolled in a class may not enter the gym floor.

  • Exception: Parent-Tot classes allow one adult per enrolled child on the floor.

  • Students may only be on the floor during their scheduled class time — no early warm-ups, free play, or lingering after class.

Footwear & Attire

  • Shoes must be removed before entering the gym floor.

  • Only bare feet or gymnastics-approved footwear are permitted.

  • Long hair must be tied back and secured away from the face.

  • No jewelry should be worn during any class for safety reasons.

Behavior Expectations

  • No running, roughhousing, or unauthorized use of equipment.

  • Students must wait for instructor guidance and follow all coach instructions.

  • No gum, snacks, or food on the gym floor.

  • Water bottles are allowed and hydration is encouraged. Stations are available.

Observing Classes

  • Parents and spectators must stay in the designated viewing areas only.

  • Indoor viewing is available from the upstairs mezzanine (access via the right-side staircase and hallway).

  • Weather permitting, the garage doors will be open for outdoor viewing.

  • No parents are allowed on the gym floor unless participating in a Parent-Tot class.

  • Please do not block doorways or enter the gym floor unless invited by a coach.

Additional Policies

  • If your child has any restrictions that may affect participation, please notify the instructor before class.

  • We appreciate your cooperation in keeping our athletes safe and our facility running smoothly. Repeated violations of these rules may result in removal from the facility.

Program Information

Discounts

  • 10% sibling discount applied to the lesser of the two tuitions.

  • 10% multi-class discount available for students enrolled in multiple classes.